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You are seeing this page because the web browser that launched when you clicked on the set-up link in your invitation email was not compatible with the new portal and/or the browser version that launched was out-of-of-date. Below you will find two solutions that outline what you need to do to download and install a supported web browser, or, update your browser version. Please take a moment and determine which solution applies to you and follow the instructions.

Solution 1 – Unsupported Web Browser
  1. Check which web browser you currently have installed on your computer or smart device that you will use to access the new portal. If it’s not one of Chrome, FireFox, Edge or Safari, please click on the following links to download and install one of Chrome, FireFox, Edge or Safari from their official websites. 
  2. Next, you need to set it as your default browser. You will be able to do this during the download process. 
  3. Open the internet and confirm that it launches the supported web browser you just downloaded and installed.
Solution 2 – Out-of-date Browser Version​
  1. Confirm your default web browser is one of Chrome, FireFox, Edge or Safari. Next, close your browser, save all your open files and restart your computer. If you are using a smart phone, please close all open internet pages and close your web browsing app. 
  2. You now need to update you bowser version. The following links will take you to Chrome, FireFox, Edge or Safari’s official websites with specific instructions for updating each browser. 
You are now ready to try to set-up your new Member Portal Account again. Please click on THIS LINK.  Still having problems? Please Click here to go to our technical support page.

You can also call our Inquires team between 8 a.m. and 5 p.m., Monday to Friday at 416-967-2617 or 1-800-268-7096, ext. 617, or email us at [email protected].